At Khoont, we aim to deliver your smart appliances and devices safely, quickly, and efficiently. This Shipping Policy outlines how we process, ship, and deliver your orders placed through our website khoont.com.
By making a purchase on our website, you agree to the terms outlined below.
1. Order Processing Time
Orders are typically processed within 1 to 3 business days after successful payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
You will receive an order confirmation email once your payment is verified and your order is being prepared for dispatch.
Please note: During high-demand periods or sales, processing times may be slightly delayed. We appreciate your patience.
2. Shipping Partners
We have partnered with reliable courier and logistics providers to ensure safe and timely delivery of your products. All shipments are sent through reputed delivery partners such as Delhivery, Blue Dart, DTDC, or India Post, depending on your location and service availability.
3. Shipping Coverage
We currently ship across India. If your delivery address is in a remote or non-serviceable area, our team will contact you to find an alternate delivery option or provide a refund if delivery is not possible.
4. Shipping Charges
Free Shipping: We offer free shipping on select products or orders above a specified value (as mentioned on the website).
Standard Shipping Fees: For orders below the free-shipping threshold, a nominal delivery fee will be applied and displayed at checkout.
Shipping charges, if applicable, are non-refundable once the order has been shipped.
5. Order Tracking
Once your order is shipped, you will receive a shipping confirmation email/SMS with your tracking ID and courier details. You can track your shipment directly through the courier partner’s website using the provided tracking number.
If you face any issues tracking your order, please contact our support team at support@khoont.com.
6. Incorrect or Incomplete Address
Please ensure your shipping address and contact details are accurate before confirming your order. We are not responsible for delays, lost packages, or additional charges resulting from:
Incorrect or incomplete addresses
Unavailable recipient at the time of delivery
Refusal to accept the package
If a package is returned to us due to incorrect address or non-delivery, we can re-ship it after re-confirmation with the customer. Additional shipping charges may apply.
7. Damaged or Missing Items During Transit
We take utmost care in packaging your products securely. However, if you receive a damaged or tampered package, please:
Do not accept the parcel.
Immediately inform our customer support at [your email/contact] within 48 hours of delivery.
Provide clear photos or videos of the package and product for verification.
Once reviewed, we will arrange for a replacement or return as per our Return Policy.
8. Delayed Delivery
While we strive for timely delivery, delays can occasionally occur due to:
Natural calamities, holidays, or strikes
Courier service disruptions or delays beyond our control
In such cases, we will keep you updated via email or phone. We appreciate your understanding and patience.
9. International Shipping
Currently, we do not offer international shipping. We only deliver orders within India. Any updates regarding international shipping availability will be announced on our website.
10. Contact Information
For any shipping or delivery-related concerns, please contact our support team: 📧 Email: support@khoont.com 🕒 Support Hours: Monday – Saturday, 10:00 AM to 6:00 PM
