We strive to deliver the highest quality smart appliances and devices to our customers. Each product is carefully tested and packaged before dispatch. However, in the rare event that you receive a defective or damaged product, we are happy to assist you with a return or replacement, subject to the terms below.
1. Return Policy
We take great care to ensure that every product you receive meets our quality standards. However, if you receive a defective or damaged product, we’re here to help.
Eligibility for Return:
Returns are accepted only in the case of a manufacturing defect or physical damage that occurred during transit
To qualify for a return, you must: – Notify us within 48 hours of product delivery by contacting our customer support at support@khoont.com. – Provide clear photos or videos showing the defect or damage for verification.
Once verified, our team will arrange a replacement or return pickup based on product availability
Conditions:
The product must be unused, in its original packaging, and include all accessories, manuals, and warranty cards.
If the product is found to be in good working condition upon inspection, it will be returned to the customer and no replacement/refund will be issued.
Products damaged due to improper use, mishandling, or unauthorized repairs are not eligible for return.
Refunds (if applicable):
If a refund is approved, it will be processed within 7–10 business days after the returned product is received and inspected.
The refund will be credited to your original payment method only.
2. Cancellation Policy
Once an order has been placed, it cannot be canceled under any circumstances.
We process orders immediately to ensure fast delivery, and hence order cancellation requests are not accepted.
Please review your order carefully before confirming your purchase.
Contact Us
For return-related queries, please contact us at: 📧 Email: support@khoont.com Our support team is available Monday to Saturday, 10 AM – 6 PM to assist you
